![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
offcntrMy phone wasn't working again this morning; neither my email. Apparently, the thieves had been able to transfer the account to their phone again.
I was on the phone to Boost at 6 am. Went through their ridiculous phone tree three times--got cut off twice--and learned the magic words (Yes. [Phone number] Operator. No. Technical support.) to speed run getting to a human. Took four unsuccessful tries to verify my identity by photographing my driver's license to compare to a selfie video (system broke before taking the selfie every time). Finally got verified by verbal exam. (None of the above. [Former address] [Corporation associated with] Etc.) And talked to a human being. Who disconnected the thieves and blacklisted their phone. Also locked mine in; if I ever need to replace it, I'll need special dispensation. Tried to reconnect my phone, only to discover that the SIM that worked perfectly fine Sunday was suddenly incompatible with their system. I'd have to go back to Walmart for another, but they credited me another $25, so I'm in the black. And he bumped me up to a supervisor who opened a fraud ticket and took the whole story. She said she'd also be able to reconnect my phone by email once I sent her the new SIM number, but it hadn't happened by noon, so I ran the phone gamut again to get connected. Having the Fraud Ticket number helped, as she'd noted that I was verified in the file, so I didn't have to take the oral exam again.
One my phone was back, I tried to access my email via "Forgot my password" and found they'd changed the recovery email and phone, so I spent another frustrating frustrating hour on chat with CenturlyLink. Sticking point was their need for my Account Number, which, since I get billed online, I didn't have record of. Finally found it in a three-year-old confirmation email, and was able to get a reset link and get my password back. I was also able to forward the recovery email they'd left behind to the fraud ticket, so hoping that does some good.
Still haven't gotten in to my online banking, though we picked up new debit cards and the list of new account numbers. Spent a good bit of the afternoon online, updating accounts for autopay and Square. Still have a few more to do that require me to log on to my bank account, but I'm beginning to see a light at the end of the tunnel.
Hoping it's not a train.
I was on the phone to Boost at 6 am. Went through their ridiculous phone tree three times--got cut off twice--and learned the magic words (Yes. [Phone number] Operator. No. Technical support.) to speed run getting to a human. Took four unsuccessful tries to verify my identity by photographing my driver's license to compare to a selfie video (system broke before taking the selfie every time). Finally got verified by verbal exam. (None of the above. [Former address] [Corporation associated with] Etc.) And talked to a human being. Who disconnected the thieves and blacklisted their phone. Also locked mine in; if I ever need to replace it, I'll need special dispensation. Tried to reconnect my phone, only to discover that the SIM that worked perfectly fine Sunday was suddenly incompatible with their system. I'd have to go back to Walmart for another, but they credited me another $25, so I'm in the black. And he bumped me up to a supervisor who opened a fraud ticket and took the whole story. She said she'd also be able to reconnect my phone by email once I sent her the new SIM number, but it hadn't happened by noon, so I ran the phone gamut again to get connected. Having the Fraud Ticket number helped, as she'd noted that I was verified in the file, so I didn't have to take the oral exam again.
One my phone was back, I tried to access my email via "Forgot my password" and found they'd changed the recovery email and phone, so I spent another frustrating frustrating hour on chat with CenturlyLink. Sticking point was their need for my Account Number, which, since I get billed online, I didn't have record of. Finally found it in a three-year-old confirmation email, and was able to get a reset link and get my password back. I was also able to forward the recovery email they'd left behind to the fraud ticket, so hoping that does some good.
Still haven't gotten in to my online banking, though we picked up new debit cards and the list of new account numbers. Spent a good bit of the afternoon online, updating accounts for autopay and Square. Still have a few more to do that require me to log on to my bank account, but I'm beginning to see a light at the end of the tunnel.
Hoping it's not a train.