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Not my bag
Aug. 11th, 2024 04:55 pmSomewhere in the madness that was Saturday morning at Anacortes, I had at least three groups of people in the booth shopping at once, two of whom were holding out things to buy. I started processing one sale, a horses soup bowl, and then the buyer announced she wasn't finished shopping, so I set the bag aside and went to the next customer. She handed me a squirrel tall mug, which I wrapped and bagged, and then decided she also wanted a cat food dish, so waded back into the scrum. I wrapped the cat food, put it in the bag, and took her credit card payment.
You see where this is going, don't you?
Several minutes later, first customer comes back with a horses dessert plate and announces she doesn't want the bowl after all, and can she put it back? I go to take it out of the bag--
And find the squirrel tall mug.
At this point, even if I'd made a note of her name from the card--which I didn't, it was tapped, and the name was on the other side--there's no way I could have caught up to the customer. And although Square would let me see the transaction, there's no provision for contacting the customer. They keep emails on file to send receipts, but don't share them with anybody. The only thing I can do through Square is give a partial or total refund, or answer a customer's comment if they actually make one.
So I stashed the mug in a safe place, hoping she'd look in the bag and come back for it. Looked for her Saturday afternoon, and all day Sunday, to no avail. Took the mug back to Eugene with us, tucked it away in the studio.
Yesterday, she emailed me; she'd finally opened her bag. I sent her a relieved reply, promised to ship her the mug, she could even keep the horses bowl as an apology.
I've got squirrel mug packed up and ready to go. Just waiting on her address.
You see where this is going, don't you?
Several minutes later, first customer comes back with a horses dessert plate and announces she doesn't want the bowl after all, and can she put it back? I go to take it out of the bag--
And find the squirrel tall mug.
At this point, even if I'd made a note of her name from the card--which I didn't, it was tapped, and the name was on the other side--there's no way I could have caught up to the customer. And although Square would let me see the transaction, there's no provision for contacting the customer. They keep emails on file to send receipts, but don't share them with anybody. The only thing I can do through Square is give a partial or total refund, or answer a customer's comment if they actually make one.
So I stashed the mug in a safe place, hoping she'd look in the bag and come back for it. Looked for her Saturday afternoon, and all day Sunday, to no avail. Took the mug back to Eugene with us, tucked it away in the studio.
Yesterday, she emailed me; she'd finally opened her bag. I sent her a relieved reply, promised to ship her the mug, she could even keep the horses bowl as an apology.
I've got squirrel mug packed up and ready to go. Just waiting on her address.